User Conduct and Behaviour Policy

At Wellvue, we are committed to fostering a safe, respectful, and supportive environment for all users. Our platform is designed to provide high-quality mental health services, and maintaining a courteous atmosphere is essential for effective care and collaboration.

Respectful Communication

  • All interactions on our platform, whether with clinicians, support staff, or other users, should be conducted with respect and professionalism.
  • Disrespectful, abusive, or aggressive language, including threats, harassment, or intimidation, will not be tolerated.

Feedback and Expectations

  • We understand that there may be times when our services do not fully meet your expectations. We are committed to working with you to understand your needs and goals.
  • If you have feedback or concerns, we encourage you to share them with us here . Your input is valuable, and we are here to assist you in finding the best possible solutions.

Zero Tolerance Policy

    Any form of abusive behaviour, whether verbal, written, or through actions, is strictly prohibited. This includes but is not limited to:

    • Aggressive or violent behaviour
    • Discriminatory comments or actions
    • Inappropriate or offensive language

    Violation of this policy may result in the termination of your access to our platform, removal from the clinician’s patient list, and, if necessary, notification to the appropriate authorities.

Consequences

  • Users who engage in unacceptable behaviour may face immediate consequences, including the suspension or termination of their account.
  • Repeated or severe breaches may lead to permanent exclusion from our platform.

We appreciate your cooperation in maintaining a positive environment on our platform. By upholding these standards, we ensure that everyone can benefit from the services provided and achieve their mental health goals in a safe and supportive space.

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