A Step-By-Step Guide to How Wellvue Works

Starting your mental health journey with Wellvue through telehealth is straightforward and convenient, and we’re here to guide you every step of the way. If you’re planning to see a psychiatrist, the first thing you’ll need is a referral from your GP. This referral is essential for receiving Medicare rebates for your psychiatric sessions. If you’re looking to see a psychologist, your GP will provide a Mental Health Care Plan (MHCP), which outlines your mental health needs and grants you access to Medicare rebates for up to 10 sessions per year.

Choosing Your Clinician

Once you have your MHCP or referral, you can explore our team of clinicians on the Wellvue website. Each clinician’s profile provides detailed information about their expertise, experience, and treatment approaches, allowing you to choose a professional who aligns with your specific mental health needs. If you’re unsure which clinician is the best fit, or if your chosen clinician isn’t available, our team can recommend other options tailored to your situation, ensuring you receive the most suitable care.

Booking and Preparing for Your Session

Booking your telehealth session is simple. After selecting your clinician, you’ll receive both an email and an SMS with a secure link to your session, along with additional reminders as your appointment approaches. This helps ensure you’re fully prepared and won’t miss your session. On the day of your appointment, just click the link to join the session from the comfort of your home. We recommend using a quiet, private space with a stable internet connection for the best experience.

Involving a Support Person

If you feel that having a support person, such as a next of kin or partner, involved in your session would be beneficial, you’re welcome to share the session link with them. They can join the session to provide collateral history or simply offer support, which can be particularly helpful during assessments.

Your First Session

During your first session, your clinician will conduct a thorough assessment, discussing your mental health history, current concerns, and goals for treatment. This initial consultation is a collaborative process, allowing you to express your needs and expectations and setting the foundation for your ongoing care.

Support Throughout Your Telehealth Journey

Our goal at Wellvue is to make your telehealth experience as smooth and supportive as possible. If you have any questions or need assistance at any stage—whether it’s booking, accessing your session, or understanding your Medicare entitlements—our friendly administrative team is always here to help. We’re committed to providing you with flexible, accessible, and personalised care that meets your unique needs.